Coronavirus – Visitor Update

Updated: 22/10/20

Covid-19 (Coronavirus) : Visitor Notice

Given the infection rates and based on local guidance from Public Health and Sefton Council, we currently remain closed to all non-essential visitors.

In exceptional/compassionate circumstances and at the discretion of the Home Manager, a visit may be considered and we would request that you make direct contact with our Home Manager, Karl Jones, in this situation.

Unfortunately, many care providers and hospitals are having to take this unprecedented action, given the increased vulnerability to our residents, who remain our top priority. The age category of our residents, many of whom are living with underlying health conditions, puts our residents at the greatest risk should they contract the virus.

As an additional measure and to keep footfall to a minimum, this restriction will also be extended to all non urgent, external contractors and delivery drivers, who will be required to leave items at the door for us, until the health risk to our residents is reduced.

All healthcare professionals visits from doctors, community matrons etc will not be restricted were there are no alternative means of facilitating, without being detrimental to the health and wellbeing of our Residents.

We have not taken this decision lightly and I do hope you will understand the reason for these actions.

As some of you will already be aware, we do use services like Skype and FaceTime as a way of allowing residents to stay in touch with loved ones who aren’t able to visit, either due to distance or health conditions, and we would hope to utilise this facility for anybody who might want to use it as a way of maintaining contact with relatives during this time.

To ensure that we stay in touch, we have a designated Resident Liaison Officer in Laura who is available for updates and facilitation of phone/video calls on 0151 932 0286 or

Please be advised that this status could change at any time based on the guidance provided by Public Health England. We will endeavour to keep you informed as soon as possible if the situation changes.

We are monitoring the situation daily and will provide further updates.

Thank you for your patience and understanding.